About Amazon Company:-Amazon.com, Inc., doing business as Amazon, is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
Key Job Responsibilities :
Perform data collection tasks related to an Amazon device, application, or service.
Execute tasks assigned on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
Participate in process improvement to enhance the quality, efficiency, and accuracy of team processes.
Collaborate with team manager when work is delayed or blocked due to technical issues.
Report issues with tools and software to the development team when necessary.
Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
Basic Qualifications :
Bachelor’s degree.
0 to 2 years of experience in a contact center or equivalent.
Ability to work any shift including nights, weekends, and holidays.
Comfortable working in an ambiguous and fast-paced environment.
Must be able to work from the office.
Must have PAN # and E-Aadhaar.
High attention to detail.
Preferred Qualifications :
Proven record of delivery of performance metrics in an Operations environment.
Practical knowledge of data processing needs and trade-offs.
Experience with root cause analysis.
Experience driving process improvement initiatives and/or Lean/6 Sigma training.