About Amazon

Amazon.com, Inc.[1] (/ˈæməzɒn/ AM-ə-zon UK also /ˈæməzən/ AM-ə-zən) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. It has been often referred to as “one of the most influential economic and cultural forces in the world”,[5] and is often regarded as one of the world’s most valuable brands.[6] It is considered as one of the Big Five American technology companies, alongside Alphabet (parent company of Google), Apple, Meta (formerly Facebook Inc.) and Microsoft

Job Description

Meets business metrics and goals, i.e., SLA, production, and quality targets

Works with minimal direction

Maintains records of day- to-day work by updating trackers or workflow tools as necessary

Follows SOP/guidelines or manager’s instructions and ensures output is quality compliant

Contributes to project improvement and operational excellence ideas, as applicable

Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and defined SLA

Proactively raises issues /alarms that may have an impact on core deliverables or operations to manager or stakeholders

Analyzes data and evaluate trends/ patterns and recommend generic pattern to be translated into rules

Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products

Troubleshooting issues related to process and conduct root cause analysis if required

Familiarity with online retail (e-commerce)


Graduate or equivalent

Excellent English language proficiency: verbal, writing, reading and comprehension

Strong analytical and communication skills

Passion for delivering a positive customer experience, and maintain composure in difficult situations

Ability to effectively and efficiently complete challenging goals or assignments within defined SLA

Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.

Flexible to work in rotational week offs