About American Express:
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way
Job Responsibilities:
Monitor, evaluate, investigate, and respond to disputes received by various clients with robust compelling evidence
Work with peers and Managed Services leadership to communicate Chargeback & Fraud trends and share best practices, ideas and information
Ensure adherence to regulatory, operations, and compliance standard.
Perform chargeback analysis and resolve transactions as per the best resolutions
Conduct extensive research to validate purchases across platforms
Import and Export data with 100% accuracy from client platforms to Accertify and vice-versa
Eligibility Criteria:
Finance/Commerce/Bachelor’s Degree Require.
0-3 Years of experience
Analytical Mind and Attention to Detail
Preferred skill:
Committed to quality, including security and performance
Strong interpersonal, communication, and presentation skills
Worked on Consumer or Commercial Portfolios(Airlines or Retail preferred)
Knowledge of Chargeback & Fraud Prevention Services preferred
Excellent problem-solving skills
Outstanding Communication Skills