British Council Off Campus Drive 2023 Hiring Freshers As Graduate Engineer Trainee | Apply Here!!

Main opportunities/challenges for this role 

Accountabilities, responsibilities and main duties:

  • Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone
  • Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
  • Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
  • Navigate meticulously to research on required information using available resources/applications.
  • Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
  • Responsible for handling critical incidents.
  • Ensure adherence to individual/ team’s KPIs.
  • Update required tools (CRM etc.) to record every customer interaction promptly.
  • Ensure and aware of the information security policies and comply with them
  • Ensures that the team complies to ISO 27001 and IGA related requirements
  • Send account opening requests effectively
  • Disable accounts immediately for leavers and Absconders /on long leaves
  • Provide security awareness and education to team
  • Manage Records to ensure compliance to Freedom of information act
  • Ensure incidents assigned to their Service Line are closed within SLAs

Qualifications

BE/B.Tech/BCA/BSC

 Role specific knowledge and experience

  • Basic Understanding Service Desk Operations,
  • Proficient in relevant computer applications( MS Office).

APPLY HERE!!