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Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Knowledge of techniques, methods and processes of candidate screening; ability to preselect suitable candidates for first and further interviews within the organization.
Knowledge of techniques, methods and channels of candidate sourcing; ability to attract and qualify candidates for immediate job vacancies or as potential long-term job candidates.
Knowledge of human resources (HR) and workforce issues and trends; ability to analyze workforce data, information and metrics and apply the results to support business decisions.
Knowledge of standards, processes, techniques and methods used in staffing and recruiting; ability to identify, select, retain and relocate qualified personnel, both internally and externally, for a wide range of positions.
Placing advertisements, attending job fairs, and performing other related duties to support recruitment processes.
Conducting qualitative candidate pre-screens while providing exemplary candidate experience, providing informed recommendations, and extending offers to candidates.
Sourcing candidates and evaluating resumes for jobs through internal and external tools and resources (social media, job boards, ATS and CRM etc.).
Delivering the most qualified candidates, building strong candidate pipelines, and monitoring and managing reports to measure efficiency and effectiveness.