About Dassault Systemes:

Dassault Systèmes SE is a French software corporation which develops software for 3D product design, simulation, manufacturing and other 3D related products. Founded in 1981, it is headquartered in Vélizy-Villacoublay, France, and has around 20,000 employees in 140 countries

Job description

Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products

Respond immediately in case of Customer Crisis situations

Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run

Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction

Create Knowledge capitalization content on key technical topics

Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer SupportAble to troubleshoot and debug the issues by analyzing traces/logs and other third party tools

Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity

Eligibility Criteria:

B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS0-3 years of Industry Experience with any CAD software

Preferred skill:

Good communication Skills and Verbal Skills

Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software

Exposure to PLM operations and concepts is an added advantage

Good English communication skills, both written and verbal required

Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities

Ability to work in a fast paced dynamic environment