Datavail is a proven technology consulting, implementation, and managed services partner headquartered in Broomfield, Colorado. Our world-class tech-enabled delivery platform enables us to provide an extensive solutions portfolio, including database management, analytics, application development, cloud infrastructure, and enterprise applications consulting — on-premises and in the cloud. With tens of thousands of hours of experience, our goal is to enable our clients to build modern, data-driven organizations that scale.
DataAvail off Campus Job Responsibilities:
Working in 24*7 support model
Providing support in non-production and production environments.Technical Service Desk
First Call Resolution (FCR)To assist organisation in achieving 25% of FCR of the overall ticket volume
To communicate with customers as per Datavail customer communication protocol.To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s.
Support: Provide technical support, troubleshoot and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
To perform basic routine DBA activities & service requests
To monitor customer production /development environments using various monitoring tools.Strong understanding of Windows Operating System.
DataAvail off Campus Eligibility Criteria:
Typically requires a bachelor’s degree in a specified discipline
0-3 years of relevant work experience OR an equivalent combination of training and experience.
Knowledge of working on Production Environment
Knowledge of SQL Technologies will be an added advantage
Proficiency in working on Excel, PowerPoint and Word.
SQL Certifications would be a plus!