About Company

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way.


Customer handling skills – Call etiquettes

End to End ticket management

Basis ITIL concepts of Incident, problem & change management is must

Experience in managing voice & non-voice support (Calls, chats & email)Adhering to SLAs like response time of an email & chat. ASA for calls & etc.Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc.

Zero RED light calls for entire year. Understanding on above metrics is mandate

Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role

Process incoming service requests, incidents and change requests and formulate appropriate response

Manage multiple support mailboxes and respond to emails

Triage and troubleshoot issue(s) reported on all applications.Report and record any new defects on all applications.


Any Graduate .0-1 year experience

Excellent Customer service (Phone / Chat / Emails)Excellent spoken English Language proficiency

Proficient with MS-Office

ServiceNow experience preferred

Exposure to application support, ITIL framework etc.Excellent written & verbal skills

Customer Service experience