About Company
Diebold Nixdorf automate, digitize and transform the way people bank and shop. It started out making safes—security is embedded in it’s DNA. Today, Diebold Nixdorf is a strategic, collaborative, end-to-end provider of services, software, hardware and, yes, security. With it’s clients around the world, this company driving the future of self‑service for bankers and retailers.
Job Summary
Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication.
Job Description
- Job Type: Work From Home
- Post Name: Associate Service Desk Specialist
- Qualification: 12th Pass
- Experience: Freshers Can Apply
- Salary: Rs.35000 Per Month
Roles And Responsibilities
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists
- Uses remote tools to troubleshoot, analyze and resolve technical issues
- Documents all activity and updates the appropriate knowledge management, reporting and other systems
- Answers inbound customer calls and/or transforms information from any customer service channel into the ticket system
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps
Job Requirements
- English language skills are additionally implied
- Willingness to work in shift models, based on customer requirements
- Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
- Native Speaker quality in required local language/primary language
- PC literacy, especially usage of Microsoft Office package