About HP:
HP loves taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
Job Responsibilities:
Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders
Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue
Must possess the zeal to demonstrate Customer First culture in every interaction
Eligibility Criteria:
Must be a Graduate from any stream.
Preferred skill:
Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
Must have good typing skills
High-level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
Should have excellent Customer Relationship Management skills, Email/Chat etiquette, and good
time management skills
Must be open to working in rotational shifts
Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only)
Basic computer hardware knowledge