IBM Services is a team of business, strategy and technology consultants that designs, builds and operates the infrastructure systems and services that are the backbone of the world’s economy. IBM Services partners with the world’s leading companies in more than 170 countries to build smarter businesses through technology reimagining and reinvention, including results-oriented methodologies, industry-leading portfolios, and world-class research and operations skills that drive results-driven innovation and sustainable excellence.IBM’s greatest invention is the IBM. We believe that through the application of intelligence, logic and science we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to our clients and partners around the world. Restlessly reinventing itself since 1911, we’re not only one of the world’s largest corporate organizations, we’re also one of the largest technology and consulting employers, with many of the Fortune 50 companies relying on IBM Cloud to run their businesses.
Interrogate internal and external systems to collect information to validate Know Your Customer (KYC) details.
Ensure customer records are maintained accurately and are up-to-date within defined SLAs.
Prompt escalation of suspicious transactions/profiles.
Balance different viewpoints and customer/client insights with strategies to reach the right customer outcome that is in the best interest of the bank to create customer advocacy.
Make your own decisions within clearly defined parameters of the process to analyze objective customer information against various sources.
Document inconsistencies, where appropriate, for further investigation and rectification following defined procedures.
Work with team leader and wider team to deliver exceptional performance.
Work with and take on board any feedback provided by the quality team to ensure all tasks completed are of a high standard.
Bachelor’s Degree, Master Degree
Minimum 0-1 year experience in Know Your Customer, Customer Due Diligence and Customer Identification Program (KYC/CDD/EDD/CIP)Working knowledge in US/UK regulatory policies
Experience in financial services transactional data analysis
Excellent English writing, reading and speaking skills.
Good analytical and problem solving skills.Proven ability to handle highly personal, confidential information.
Ambitious individual who can work towards agreed goals/objectives on their own.
Ability to work to tight timelines and be part of change management initiatives.
Proven interpersonal skills while contributing to team efforts by achieving relevant results as required.
Enhance technical skills by attending educational workshops, reviewing publications.