Process Knowledge Ensure detailed knowledge of the products and services offered.
Should be able to take ownership of customer queries and provide accurate information.
Application Knowledge Ensure complete command over the tools and applications used.
Prior knowledge of contact center chat applications, ticketing tools, email would be preferred.
Documentation skills Should have worked on spreadsheets and document software like word, excel and PowerPoint.
Typing speed – Good typing speed of 35 WMP with a 80 accuracy is preferred.
Customer Service Orientation Should have a good understanding of customer service.
Should have good listening skills, attention to detail and ability to provide right help and guidance to the customer.
Productivity Ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner.
Team player – Should be a team player, display a positive attitude and open to constructive feedback.
Any Graduate from any stream
Good communication Skills and Verbal Skills
Good analytical and problem-solving skills
Excellent problem-solving skills
Strong English(fluency) written and verbal skills