About Microsoft :

Microsoft India (R&D) Private Limited, a subsidiary of Microsoft Corporation, set up Microsoft India Development Center (MSC) at Hyderabad in 1998. Over the course of the past 21 plus years, we have expanded to become one of Microsoft Corporation’s largest R&D centers outside its headquarters in Redmond. MSC is a part of Microsoft Corporation’s strategy of global shared development, where teams across geographies collaborate to build great software and services

Job Description:

Microsoft is hiring freshers for the post of Support Engineer.

Job Responsibilities:

Responsible for the customer support experience with Microsoft

Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming)

 Identify cases that require escalation (either technically or strategically)

Create and maintain incident management requests to product group or engineering group

Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience

Provide ramp activities, knowledge sharing, technical coaching, and mentoring

Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

Lead or participate in building communities with peer delivery roles; maybe workload or specialty-specific

Eligibility Criteria:

Any Graduate from any stream 

Preferred skill:

 DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team Foundation Server), GitHub Enterprise, Atlassian

Cloud Technologies: Microsoft Azure, Amazon web services, iCloud

Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5

Developer Tools such as Visual Studio, Unity, Eclipse

Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root causes and develop solutions.

Apply here