About OLX

At OLX, we work together to build a more sustainable world through trade.We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otomoto, and Property24.

What you’ll do:

Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of OLX

Call customer as per the process as and when required

Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs

Acknowledging and resolving customer complaints on priority

Following first time right approach in providing accurate resolution and reducing re-open cases

Maintaining the first response time within defined SLAs for Email and Social Media tickets

Ensuring customer satisfaction on responses and limiting dissatisfaction

Maintaining a positive, empathetic, and professional attitude toward customers at all times

Communicating and coordinating with colleagues, as necessary

Knowing OLX products inside and out so that you can answer questions

To manage social media (Facebook, Twitter, Instagram) and App queries as per the SLAs

To manage all daily tasks and duties related to the process with strict compliance to guidelines

Be flexible as per the business requirement subject to overtime during offs, festivals and 24/7 shifts

Who we are looking for:

Graduation/bachelor’s degree is required

Excellent written and verbal skills

Strong customer service skills and a demonstrated ability to take initiative and be professionally persistent

Working knowledge of CRM tools would be an added advantage

Must possess ability to navigate multiple systems at once and multi-task

A minimum one-year experience in Customer Support Profile required with proficiency in written as well as verbal communication

Must be Customer centric

Extreme dedication, sincerity, and willingness to go the extra mile

Good knowledge of basic computer skills

Desire to work in a fast-paced, challenging environment

Experience with e-commerce, retail, advertising, or media would be an advantage

What we will give you:

Contribute to the global OLX Group success

Excellent growth opportunities

Work with an international team of top engineers learning from one another