About OLX
At OLX, we work together to build a more sustainable world through trade.We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otomoto, and Property24.
What you’ll do:
Replying to e-mail queries, requests, concerns, and Google Play Store reviews on behalf of OLX
Call customer as per the process as and when required
Ensuring quality responses to all queries and complaints; maintaining and adhering to quality standards as per laid down SOPs
Acknowledging and resolving customer complaints on priority
Following first time right approach in providing accurate resolution and reducing re-open cases
Maintaining the first response time within defined SLAs for Email and Social Media tickets
Ensuring customer satisfaction on responses and limiting dissatisfaction
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Communicating and coordinating with colleagues, as necessary
Knowing OLX products inside and out so that you can answer questions
To manage social media (Facebook, Twitter, Instagram) and App queries as per the SLAs
To manage all daily tasks and duties related to the process with strict compliance to guidelines
Be flexible as per the business requirement subject to overtime during offs, festivals and 24/7 shifts
Who we are looking for:
Graduation/bachelor’s degree is required
Excellent written and verbal skills
Strong customer service skills and a demonstrated ability to take initiative and be professionally persistent
Working knowledge of CRM tools would be an added advantage
Must possess ability to navigate multiple systems at once and multi-task
A minimum one-year experience in Customer Support Profile required with proficiency in written as well as verbal communication
Must be Customer centric
Extreme dedication, sincerity, and willingness to go the extra mile
Good knowledge of basic computer skills
Desire to work in a fast-paced, challenging environment
Experience with e-commerce, retail, advertising, or media would be an advantage
What we will give you:
Contribute to the global OLX Group success
Excellent growth opportunities
Work with an international team of top engineers learning from one another