About Rocket Software :
Rocket Software partners with the largest enterprises, in all industries, to solve their most complex IT challenges, across infrastructure, data, and applications — with solutions that simplify, not disrupt their modernization journey. Trusted by over 10,000 customers, Rocket Software helps enterprises modernize in place with a hybrid cloud strategy, so they don’t need to re-platform or build from the ground up.
The Associate Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products.
The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions.
The Engineer will work as part of a team with minimal direction.
Bachelor’s degree in Engineering from any stream.
Good written and oral communication skill
Knowledge of the systems development lifecycle
Individual that quickly analyze, incorporate and apply new information and concepts.
Diverse and global teaming and collaboration
Ability to communicate with individuals at all levels in the organization
Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done.