Samsung Electronics Careers 2024 : Are you a tech whiz with a knack for untangling digital knots? Do you possess the patience of a saint and the communication skills of a silver-tongued ambassador? If so, then prepare to unleash your inner hero – Samsung Electronics is searching for IT Helpdesk Engineers to join our vibrant team in 2024!
Overview Of Samsung Electronics Hiring ;
Role – IT Helpdesk Engineer
Location : Bamgalore
Experience : Freshers/Entry Level
Salary : Best in Industry
Qualification : BE/B.Tech/BCA/BSC/MCA or Any Related
Job Description :
- Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements and skills
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- Degree in IT, Computer Science or relevant field
Skills and Qualifications
- responding to technical support calls from end users of computers and software applications
- setting up and installing new computers, networks and software
- setting up user accounts and profiles on the network
- installing updates, known as patches, to software applications
- installing and configuring operating systems, anti-virus software and other applications
- diagnosing and fixing network problems and hardware or software faults
- maintaining inventories of hardware and software
- managing backups of servers, in case of data loss
- keeping a record of issues and faults along with solutions, for future reference