Job Responsibilities:
Excellent communication skills,
Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
Answer incoming calls and respond to customer’s emails intimely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources andOffer Solution to customers.
Research, identify, and resolve customer complaints usingapplicable software.
Route calls and tickets to appropriate resources and Domains whocan best support he user,
Document all call information according to standard operatingprocedures.
Recognize, document, and alert the management team of trends incustomer calls.
Create SOPs for new Issues and resolution given.
Complete call logs and reports.
Eligibility Criteria:
Any Graduate from any Stream
Preferred skill:
Team player and quick learner
Good Communication- Verbal and Non Verbal skills
Multi-Tasking
Good Team Player
Ability to interact with cross-functional teams
Highly developed analytical and organizational skills
Work in an agile environment to deliver high-quality software.
Experience with distributed, multi-tiered systems, algorithms, and relational databases.
Experience in optimization mathematics such as linear programming and nonlinear optimization.
Ability to effectively articulate technical challenges and solutions.