About Company
Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 9th largest employer in India with over 200,000 employees.
Job Description:
Provide high-quality service to customers
Receive inbound calls in a courteous manner
Document process requirements and logs in Clarify (provisioning database)
Process orders and monitor them through online and manual systems
Review all methods and procedures, etc. on a daily basis for updates
Handle each customer inquiry by greeting customers properly, establishing rapport, conducting appropriate fact-finding, providing accurate and complete information, displaying professionalism, resolving inquiries, and meeting all commitments
Track and report activities, errors, and progress on a regular basis
Provide technical support during implementation of services
Take action by transferring proper escalations to customer care when necessary
Exhibit excellent customer service skills
Eligibility Criteria:
Education
10th Standard: 60% or above
12th Standard: 60% or above
Graduation: 60% or CGPA Equivalent to 60% or above as applicable by the university guidelines
Only Fulltime courses. NO Part-time or Correspondences or Distance learning education in either 10th or 12th or Degree
Year of passing
2020, 2021, 2022
Qualification
B.E./B. Tech. (Compulsory Degree) / ME / MTech – 5 Year Integrated courses
Branch of study
All Branches Allowed.
Except Fashion Technology, Textile Engineering, Agriculture and Food technology
Preferred skill:
Quick learner
Good Communication- Verbal and Non Verbal skills
Multi-Tasking
Good Team Player