Working at NTT
The Graduate works under the guidance of a more senior professional colleagues. The primary responsibility of the Graduate is to assist with tasks relevant to the specific area or function.
Key roles and responsibilities:
- Gain knowledge and experience in area of specialisation or function
- Acquire the relevant practical experience and knowledge of the service or solution offered by the specific area or function
- Provide general administrative to the specific area or function
- Coordinate meetings, logistics, filing and record keeping
- Assist with the preparation and distribution of reports and review system data for accuracy
- Identify errors or discrepancies they will investigate and correct or escalate them for resolution
- Provide support to clients in low complexity matters and maintain a log and/or list of all the queries
Knowledge, skills and attributes
- Attention to detail
- Good verbal and written communication skills
- Professional attitude and appearance
- Ability to prioritise tasks and multitask
- Ability to professionally handle complaints, problems and issues, escalate resolutions and corrective actions
- Ability to deliver a quality service through their support offering
- Passion for continuous improvement
- Self-motivated and a passion to learn
- Ability to work in a team-orientated, collaborative environment
- Good planning, organizing and time management skills
- Analytical mind with an inclination for identifying issues and/or defects
- Knowledge and interest in the specific area or function
- Knowledge of tools and methodologies associated with the specific area or function
- Ability to apply theoretical knowledge in a practical manner
Academic qualifications and certifications:
- Diploma or Bachelor’s degree
- Relevant certification
Experience required:
- Relevant working experience is desirable but not essential
- Some experience dealing with internal and external stakeholders