About Amazon
Amazon is one of the world’s largest e-commerce and cloud computing companies, founded in 1994 by Jeff Bezos. The company’s mission is to be Earth’s most customer-centric company, offering a wide range of products and services to customers worldwide. Amazon’s success is built on its innovative technology, efficient supply chain management, and customer-focused approach. The company offers a variety of services, including Amazon Prime, which provides free shipping, streaming of movies and TV shows, and other benefits to members. Amazon’s cloud computing platform, Amazon Web Services, is widely used by businesses and organizations worldwide for hosting and data storage. Amazon has revolutionized the way people shop and conduct business, and continues to be a dominant player in the e-commerce and technology industries.
Responsibilities of the Candidate:
Effective communication is an essential requirement for the job, both written and verbal. Candidates should have excellent documentation skills, including the ability to compose grammatically correct and concise written responses. Good comprehension skills are also necessary to understand customer issues and provide appropriate solutions.
Candidates should be able to use a desktop computer system, including Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer. Proficient typing skills and knowledge of email applications are essential. They should also demonstrate familiarity with navigating websites and an understanding of the Internet, Amazon.com website, and competitor websites. Additionally, they should be able to learn in various media and adapt to changes in the work environment.
Candidates should have excellent customer service skills, including the ability to empathize with and prioritize customer needs. They should be able to maintain focus on the customer issue in a fast-paced environment and possess conflict resolution, negotiation, and de-escalation skills. They should also demonstrate ownership in resolving challenging customer issues and determining customer needs to provide appropriate solutions. Candidates should maintain regular and reliable attendance, including working weekends, holidays, and events, and working overtime as required by business needs, especially during peak seasons.
Candidates should have effective problem-solving skills, including decision-making, time management, and prioritization of tasks. They should be able to approach problems logically and rationally, maintain composure in highly escalated situations, and multitask efficiently. Organizational skills and attention to detail are also necessary.
Qualifications Required
The minimum qualification required for the job is 10 + 2, and any graduate/ PG is eligible to apply. Candidates should be creative and analytical problem solvers with a passion for excellent customer service.
Selection Process
Online Application Submission
Online Test- Aptitude Test,
Technical Test
Interview
Selection